FREQUENTLY ASKED QUESTIONS
As part of our ongoing commitment to provide users with exceptional service, we’re here to answer all your questions. We’ve listed our most frequently asked questions below. However, if you still have something on your mind, do not hesitate to reach out.
​
Where do you provide pickup and drop-off?
Pickup and drop-off are provided within 25 miles of Eau Claire for our private ride service and within 10 miles for the Luxury Shuttle Service. No need to drive 15 min outside of town to park your car outside in a lot!
​
Do you make any stops between Eau Claire and MSP?
No, we don't make any stops between EC and MSP. We will get you to your flight about 30 min faster than the crowded shuttle van.
​
How are you better from other shuttle services?
We are the best option as we provide home pickup/drop-off, don't make stops between EC and MSP and by providing comfortable and spacious seating. We provide transport in Tesla luxury vehicles and don't believe in cramming you into a crowded shuttle van.
Is phone charging available in the car?
Yes - charging cables for Apple and Android devices are provided.
What other amenities are provided?
Water and snacks are provided for all customers. Neck pillows and noise cancelling headphones provided upon request.
What if I need to cancel?
Cancellation requests submitted 24 hours in advance will be refunded minus a 5% booking fee. Requests submitted less than 24 hours in advance will be allowed to transfer to another date.
How many passengers can fit in one vehicle?
Each vehicle can seat up to 4 passengers. We also have a 6 seat vehicle that can accommodate 4 adults, 2 children and some luggage. We can also accommodate groups over 4 by providing an additional vehicle to travel in caravan.
Are pets allowed?
Yes - Pets in a carrier are allowed and included at no additional cost for our private ride service. Luxury shuttle riders with a pet must book the entire vehicle. Customers are responsible for any damage/injuries caused by their pets.
How much luggage is allowed per rider?
​
Each rider is allowed one large suitcase (30x20x12), one carryon (22x14x9), and one backpack.